Before using any of Premium Audio Services, as described below (hereafter referred to as “Services”) the user of such Services (referred to herein as “you”, “your”, or “Client”) is required to read, understand and agree to these terms. You may only sign up for and receive Services after reading and accepting these terms. The legal agreements set out below govern your use of Premium Audio Services. By using Premium Audio Services, you agree to these terms. Premium Audio Services reserves the right to amend these terms from time to time at Premium Audio Services’ absolute discretion, provided both that (i) Premium Audio Services gives you 30 days’ prior written notice of such changes, and (ii) any such changes will not be applicable to Services previously rendered or costs and fees related thereto. If you do not agree to these terms you are not authorized to use the Services.
Services
The Services that Premium Audio Services will provide include, but are not limited to: podcast recording, podcast pre-production, podcast editing, video editing, production services, posting, show notes, consulting, and any other audio and video related services (collectively, the “Services”).
Responsibilities of Premium Audio Services
Premium Audio Services, based on Clients’ service level, will:
- Audio Services:
- Receive raw audio recording file(s) via shared Premium Audio Services dropbox folder.
- Provide audio-production enhancements, including equalization, dynamic balancing, and background noise reduction.
- Raise or lower the overall audio level to meet broadcast standards.
- Remove any dead space at the beginning and end of the recording.
- Mix in pre-recorded intro and/or outro audio.
- Edit out unwanted parts such as false starts, throat clearing, coughs, sneezes, long pauses, heavy breathing, um’s, ah’s, and other accidental sounds or mistakes.
- Deliver final audio within 48 business hours of receiving all necessary materials from Client.
- Upload and publish final audio to Client hosting platform if login credentials are provided.
- Video Services (if applicable):
- Receive raw video footage via shared Premium Audio Services dropbox folder or agreed-upon platform.
- Perform video production enhancements, including but not limited to color correction, stabilization, cropping, trimming, transitions, and animation.
- Edit out unwanted footage or mistakes such as awkward pauses, bloopers, and errors.
- Deliver final video within a reasonable turnaround time based on the length and complexity of the project, generally within 72 hours.
- Upload and publish final video to Client’s hosting platform if login credentials are provided.
The following only applies to Premium levels of service:
- Audio: Mix in pre-recorded music or other sound effects to any specified part of the recording.
- Video: Allow for up to one hour of custom production including adding visual effects, motion graphics, and sound design.
Responsibilities of Client
Client will:
- Complete New Client Form and pay for services upon registering.
- Set up an onboarding call with Premium Audio Services.
- Record podcast audio or video content.
- Upload all content to Premium Audio Services including intro/outro, music, dialogue tracks, manuscript or editing document, video footage, and any other needed files using Premium Audio shared folder (unless Client is unable to utilize the folder, then through the use of another agreed-upon file sharing platform).
- Describe the episode layout and production expectations and communicate if there are any special instructions for each individual episode using the Premium DropBox folder.
- Communicate if turnaround time needs to be sooner than the standard 48-hour or 72-hour turnaround time (for video), and if so, understand that an expedited delivery will depend on Premium Audio Services’ capacity and will incur an additional rush fee charge.
Delivery
Once Client has signed up and paid for Services, Client will receive an invitation via email to join the Premium Audio Services folder. All episode materials must be submitted through the Client account in the shared folder. Premium will start processing audio and video files only once ALL files have been submitted through the folder in an accessible or usable format. If content submitted is corrupted or in an unusable format, the production of your episode will be delayed. If only part of the content for an episode is uploaded, Client must notify Premium Audio Services when the remaining files will be uploaded.
Normal turnaround time is:
- Audio: 48 business hours from the time all raw audio files and assets needed to complete episode are submitted.
- Video: 72 business hours for video projects from the time all raw footage and assets are submitted.
Once an episode is edited, mixed, and mastered, the master recording will be shared back to Client for review through the episode page in the Premium Audio Services DropBox Shared Folder. Client will have 14 calendar days to request any revisions.
Rush Fee: If Client requests an episode or video to be processed sooner than the standard 48-hour or 72-hour turnaround time, a $75 rush fee will apply (per request).
Payment Terms
The amount of the fees charged to Client for Services rendered will be based upon Premium Audio Services’ fee schedule as stated on its website from time to time. Premium Audio Services has the right to amend its fee schedule at its sole discretion, provided that such changes will not be applicable to or affect any orders for Services submitted to Premium Audio Services by Client prior to the effective date of any such changes.
If invoicing is arranged, Client agrees to pay the amount due in full within 30 days of the invoice received date, understanding that Services may not begin until payment is received.
Client agrees to pay for the Services requested. Premium Audio Services may charge your payment method for any Services purchased and for any additional amounts (including any taxes, overages, additional fees, and late fees, as applicable).
Additional Fees
RAW AUDIO AND VIDEO OVER 60 MINS:
Raw audio content that will be edited by Premium Audio Services greater than 60 minutes will incur additional charges. For video, any raw footage longer than 60 minutes may incur additional editing fees based on project complexity.
- RAW Audio: 61-75 minutes = $30 additional fee; 76-90 minutes = $60 additional fee; 90+ minutes = $90 additional fee.
- RAW Video: 61-75 minutes = $50 additional fee; 76-90 minutes = $100 additional fee; 90+ minutes = $150 additional fee.
RUSH FEE:
If Client requests an episode or video to be processed sooner than the standard 72-hour turnaround time, a $75 rush fee will apply (per request).
REVISIONS – PRODUCTION:
For audio and video production services, Client will be given 14 calendar days to request one round of minor revisions. A minor revision is classified as a small modification to the episode or video master (such as additional edits).
Video-Specific Terms:
- Video Hosting Platforms: Final video products will be delivered in the format required by the Client’s chosen platform (e.g., YouTube, Vimeo, etc.). Clients are responsible for ensuring their platform is ready to receive and post the final video file.
- Additional Charges for Stock Footage: If stock footage or elements are required for the video, a charge may apply. Premium Audio Services will inform the Client of any additional costs for licensing or purchasing stock materials.